Service Desk

FAQ 3

• How to Create a Rule to move emails to a folder
• Mimecast Email Authentication
• How to reduce image files sizes

Software Troubleshooting 1

• Site Link Troubleshooting

Service Desk and Ticket Information 1

• SLA Severity Levels

FAQ 1

• FNB Speed Point Queries

FAQ 1

• What are the Facilities SLA targets for resolving tickets

HOW TO DOCUMENTS 1

• Facilities How-To documents

FAQ 1

• What are the Storage King SLA times for resolving tickets